Program Objective

First line supervisors are critical to the productivity and morale of any organization because they monitor and supervise the activities of ground level teams. Unfortunately they are given this responsibility as a promotion but rarely equipped with the skills required for the job.

As a result, most supervisors learn the job as they grow either by trial and error or by observing their own bosses. Hence if the role models are good the person will learn good practices but if the role models themselves are using bad practices then the same get transferred on to the new supervisors, thus creating a chain effect of poor supervision.

This program covers basic Supervisory Skills to ensure that this negative chain effect does not take place. Participants will gain an understanding of their job requirements as well as be equipped with practical techniques to obtain positive results from their staff.

Who Should Attend?

Enabling staff, on a day-to-day basis, to become more productive and effective in their jobs, is the focus of this workshop. Effective Supervisory Skills is, therefore, for people who are required to supervise teams or individuals, as part of their job. People who are soon to be promoted to supervisory positions will also benefit from this program.

Date : March 26th, 2008
Venue : Marriott Hotel, Karachi
Timing : 9 am to 5 pm
Fee : Rs. 6,900/- (Fee includes training material, certificates and lunch/refreshments)

Program Contents

Role of a Supervisor
Taking responsibility for your team
Developing goals
Basics of communicating instructions and expectations
Giving constructive feedback
Planning and prioritizing activities

Program Benefits

Effective Supervisory Skills gives supervisors and team leaders the opportunity to learn and practice the critical behaviors, skill and techniques needed to be effective in their role.

Supervisors will be equipped with basic tools to help them communicate & delegate. They will also learn to manage projects and set performance expectations so that the employee gives his/her absolute best.

About... Humaira Ahmed

Humaira has a Masters from University of London where she received a distinction for her academic efforts. She was also ranked among the top three participants when she took part in an extensive program on Business Consultancy in England. Over the last year, Humaira has conducted customised and public courses on Communication Skills, Presentation Skills, Customer Service, Customer Relationship Management, Problem Solving and Process Reengineering. Her clients include various pharmaceuticals, local & multinational banks, telecom companies, brokerage firms and other manufacturing companies. Prior to becoming a trainer, her work experience spans over eight years in the corporate sector (Engro Chemical Pakistan Limited & Pakistan Tobacco Company), with participation in multiple quality management programs, process reengineering efforts and ERP implementations (including SAP). As such, Humaira's niche is simply Change Management; change in attitudes, change in perceptions, change in processes and change of systems.

Note

Cancellations will be accepted 48 hours prior to the program. If any cancellation is received later than 48 hours a 25% administration charge will be levied, however, a substitute delegate will be welcome.

If a delegate does not show up on the day of the event without any prior information, then full charges will apply.